Questions?

We can source anything you can imagine placing a logo on to support your marketing campaigns or to reward your employees or customers. Our website provides a snapshot of the products available from our trusted vendors, including apparel, drinkware, tech gadgets, office supplies, and eco-friendly products. 

If you don't see what you're looking for, please get in touch at hello@thegreatmerch.com.

You can place an inquiry through our website by adding items to your cart or reaching out through the contact form. Once completed, a member of our team will reach out with a tailored quotation based on your requirements. This will include all print and shipping costs, along with images showing how your products will look with your logo applied before you commit to an order.

Minimum order quantities vary by product and can be as little as 1. Let us know your ideal quantity, and we will work with our supply partners to select the best products that meet your needs for quality, sustainability, order quantity, delivery deadline, and branding requirements.

Yes, we offer digital proofs free of charge. Physical samples are also available upon request; some may incur a nominal fee or shipping charges.

We prefer vector files such as .ai, .eps, or .pdf for the best printing quality. High-resolution .jpg or .png files are also acceptable. If you need assistance, our design team can help optimize your artwork.

Absolutely! Our professional design team is ready to assist you with creating or refining your artwork to ensure it looks great on your chosen products.

Lead times vary by product, with 7–15 business days being typical after artwork approval. However, many rush services are available for shorter deadlines. Let our team know if you have a firm delivery date, and we will ensure the products we recommend will be delivered in time.

Yes, once your order has shipped, we will provide you with a tracking number so you can monitor its progress.

Yes, we offer tiered pricing discounts for bulk orders. The more you order, the more you save. Contact our sales team for a custom quote on large quantities.

We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept PayPal and bank transfers. For corporate accounts, we can arrange invoicing options.

Yes, we are based in the UK, but our supply chain spans locations globally. Where possible, we source and produce your merchandise as close to the delivery location as possible to reduce shipping times and costs.

Customer satisfaction is our top priority. If there's an issue with your order due to a defect or error on our part, we will gladly replace the items or issue a refund. Please review our Return Policy for more details.

Any applicable fees will be clearly indicated on the written quotation you receive before proceeding with an order. This ensures transparency and that you're fully informed about all costs involved.

Yes, we are committed to sustainability and offer a selection of eco-friendly products made from recycled or biodegradable materials. Where possible, we advertise the CO₂ emissions for the products on our website. If you're not seeing the information you need about any product, please reach out to the team at hello@thegreatmerch.com.