Skip to Content

Terms & Conditions

Definitions


  • "We," "Us," "Our," refers to The Great Merch Co Ltd, a company registered in England and Wales under company number 16072738, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
  • "You," "Your," "Customer," refers to the individual, company, or entity purchasing goods and/or services from us.
  • "Contract" refers to the agreement between you and us for the sale and purchase of goods and/or services, governed by these Terms and Conditions.

1. General & Contract Information

  1. Placing an order with us constitutes your offer to purchase goods and/or services, subject to these terms and conditions. The Contract is only formed upon our issuance of written confirmation accepting your order.
  2. ​These terms and conditions govern the Contract and take precedence over any terms proposed by you or implied by trade, custom, or course of dealing, unless otherwise agreed in writing.
  3. Any variation to these terms must be agreed in writing prior to the commencement of the Contract.

2. Payment Terms

  1. Payment is required prior to processing orders unless credit terms have been pre-approved.
  2. For customers with approved credit accounts, payment must be made in full within 30 days from the invoice date.
  3. We reserve the right to withdraw credit facilities without notice and to charge interest on overdue invoices at a rate of 2% per month until payment is received.

3. Passing of Title and Risk

  1. Risk in the goods passes to you upon delivery.
  2. Ownership of the goods remains with us until full payment is received.
  3. Until ownership passes, you must:
    1. Store the goods separately and clearly identify them as our property.
    2. Not sell or dispose of the goods without our written consent.
  5. In the event of non-payment, we reserve the right to recover the goods, and you authorise us to enter your premises for this purpose.

4. Product Specification & Prices

  1. We reserve the right to alter prices, product specifications, and designs without prior notice.
  2. Descriptions, illustrations, and photographs on our website or catalogues are for reference only and may not be entirely accurate.
  3. You are responsible for the accuracy of any designs, logos, or specifications provided to us. By placing an order, you confirm you have the right to use such designs or logos.
  4. Prices quoted are exclusive of VAT unless otherwise stated.

5. Quantity Variation

  1. We reserve the right to deliver up to 10% more or less than the quantity ordered due to manufacturing tolerances. You will be invoiced for the actual quantity delivered.

6. Artwork, Proofing, and Customisation

  1. All artwork proofs must be approved in writing before production begins. We are not liable for errors in approved proofs, including spelling, colours, or design discrepancies.
  2. You are responsible for ensuring that all artwork, logos, and designs provided to us comply with copyright laws. By submitting artwork, you indemnify us against any claims arising from unauthorised use.
  3. Customised or personalised goods are non-refundable unless defective.

7. Delivery

  1. Delivery dates provided are estimates only, and time is not of the essence.
  2. Delivery charges will apply as specified in the order confirmation.
  3. We are not liable for delays caused by factors outside our control, including Force Majeure events or your failure to provide adequate delivery instructions.
  4. Goods must be inspected upon delivery, and any damages or shortages must be reported promptly.

8. Bill and Hold Arrangement

  1. If requested, we may store goods on your behalf after invoicing.
  2. Title to the goods passes to you upon full payment, but the goods remain at your risk during storage.
  3. You are responsible for insuring goods stored under a Bill and Hold arrangement.
  4. Payment terms for stored goods remain as per the invoice, regardless of whether the goods have been called off.

9. Returns and Cancellations

  1. Customised or personalised goods are non-refundable unless defective.
  2. Cancellation requests must be made in writing. We reserve the right to charge for any work completed prior to cancellation.
  3. If goods are defective, you must notify us within 7 days of delivery. We will replace or refund defective goods at our discretion.

10. Environmental and Sustainability Commitment

  1. We are committed to offering sustainable and eco-friendly products wherever possible.
  2. We ensure that suppliers comply with environmental regulations and encourage the use of FSC, GOTS, and other recognised certifications.

11. Liability

  1. Nothing in these terms excludes or limits liability for death, personal injury, or fraud.
  2. We are not liable for indirect or consequential losses arising from the Contract.
  3. Our total liability under the Contract is limited to the value of the goods supplied.
  4. Your statutory rights as a consumer are not affected.

12. Intellectual Property

  1. Any designs, logos, or branding provided by you remain your property, and you indemnify us against any claims of unauthorised use.
  2. Designs created by us remain our intellectual property and may not be reproduced without our permission.

13. Confidentiality

  1. We treat all customer-provided information, including designs and branding materials, as confidential and will not disclose them to third parties without your consent.

14. Force Majeure

  1. We are not liable for failure or delay in performing our obligations due to events outside our reasonable control, including natural disasters, strikes, or supply chain disruptions.
  2. If such an event continues for more than 6 weeks, either party may terminate the Contract without liability.

15. Data Protection

  1. We handle personal data in accordance with applicable data protection laws. For details, please refer to our Privacy Policy on our website.

16. General

  1. These terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.
  2. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  3. No third party has the right to enforce any term of this Contract.

These Terms & Conditions are subject to periodic review and updates. By placing an order with us, you confirm your agreement to these terms.